Ecommerce hero

moments worth

showing up for.

We Understand the Industry Because We’ve Worked Inside It

The Popular Agency began in nightlife, concert promotion and live entertainment. We understand launch pressure, ticket anxiety, late pivots, talent management and the reality of market events in oversaturated cities. Our team has launched venues, artists, residencies, festivals and brand partnerships, and we know what it takes to make a release week feel inevitable instead of just hopeful.

We bring the creative, the paid, the organic and the partnerships into one team so the campaign moves as fast as the cultural moment does. No briefs lost between agencies. No launch week derailed by misaligned channels. One team, one trajectory.

You make the moment. We make sure people show up.

LAUNCHING.

New artist, venue, brand or series. You've got the moment locked in. You need the audience to know it exists and the funnel to turn attention into tickets, streams or sign-ups.

SCALING.

You've got the audience. You need the strategy to keep them showing up, the partners to reach the next one, and the systems behind both.

READY TO LAUNCH SOMETHING UNFORGETTABLE?

[ BOOK A DISCOVERY CALL → ]

VISIBILITY IS EVERYTHING.

The release window is short. The competition is loud. The audience has a hundred other things to do that night. You get one shot to make the moment land, and the strategy behind it needs to be as tight as the creative on top.

Entertainment marketing used to revolve around posters, listings and last-minute promotion. Today, audience perception is shaped constantly: through TikTok clips, creator culture, WhatsApp groups, memes, group chats and recommendation algorithms.

The events selling-out understand that culture travels faster than advertising. We help turn short-term hype into long-term relevance.

[ WHAT WE DO ]

Brand & Creative

Design that becomes a visual world.

Web Design & Build

The commercial core for conversion-driven brands.

Search & Visibility

If it can't be found, it doesn't exist.

Lifecycle & Retention Marketing

Because loyalty isn't luck.

AI & Automation

Better systems for scaling brands.

Strategy & Leadership

Embedded support when you need it most.

Launch campaigns generating 5 to 10x baseline awareness in opening week.

+200% engagement on launch content through paid amplification.

+65% sell-through on ticketed events through targeted paid social.

+40% follower growth across launch quarters.

+28% increase in newsletter sign-ups through gated drops and presales.

Six-figure presale revenue generated for new venue openings within 14 days.

+3x cultural reach through creator partnerships and earned coverage.

Average results across a two-year client sample.

55+

BRANDS CREATED

40+

EXISTING BRANDS SCALED

4-12

WEEK PROJECT DELIVERY

[ OUR CLIENTS SAY ]
celia gray, associate director, dept. agency

The Popular Agency are my go-to for social media strategy support,  they always come through with original ideas. The entire team are also a delight to work with.

kirsty mackinnon, senior brand director, wemyss family spirits

The Popular Agency are a fantastic partner to work with. They consistently deliver great results and are incredibly supportive throughout every stage of the process.

lucy hanning, creative director, juicy flowers

Chloe & Amanda were absolutely amazing from my very first enquiry right through to the very end. The difference between The Popular Agency and my previous agency was night and day. They really listened, understood exactly what I wanted, and executed it all beautifully. Even now, I can message them whenever I need advice, which means so much! I can’t recommend them enough.

jack denman, founder & ceo, madrugada hospitality

Launching across both London and Dubai brought huge opportunities alongside real operational complexity, but The Popular Agency understood both markets perfectly and helped us navigate with confidence.

simon bays, founder, pleasure events

What they delivered far exceeded our expectations, achieving an excellent return on ad spend and overhauling our email marketing and CRM systems to make audience management so much easier.

daniel foy, founder & ceo, agrigates

Our growth challenge was complex and unique to our market, but The Popular Agency built a strategy tailored to our goals and the results were exceptional. CAC came down, contribution margin went up, and we finally have a measurement model we can actually trust.

Emmett hedigan, co-founder, brew tech

They changed how we talk about our company and gave us the strong foundations we needed.

graham atkinson, co-founder, ghost gastro group

Expanding into new international markets can be overwhelming, but The Popular Agency made the entire process feel clear. From positioning and launch strategy to understanding local audiences, they helped us introduce our concepts overseas without losing what make the brands special.

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Creative and Digital Agency

WE MAKE BRANDS POPULAR.
THEN WE
SCALE.

The Popular Agency is a design and digital marketing agency powered by bold ideas, market data and an unapologetic obsession with popular culture.  Based in the UK, working globally.

↗ hi@popularagency.co.uk↗ Book a discovery call
[ FREQUENTLY ASKED QUESTIONS ]

WHAT IS YOUR APPROACH TO BRAND development?

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We start by understanding the business, the audience, and where the brand needs to be in twelve months. From there we shape positioning, identity, and the rollout plan together as one body of work.

HOW DO YOU WORK WITH ESTABLISHED BRANDS GOING THROUGH CHANGE?

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We treat established brands with care. The existing equity stays on the table while we sharpen what needs sharpening. Most of our work for mature brands focuses on evolution and transition as they strive to connect with new audiences.

WHAT SECTORS DO YOU SPECIALISE IN?

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E-commerce, hospitality, lifestyle, and entertainment are our core areas, and we frequently work with founder-led businesses and category leaders across all four. However, we are open to speaking with brands from every sector and at every stage of growth, provided there’s ambition, clarity of purpose, and a genuine appetite to build something meaningful.

HOW LONG DOES A TYPICAL project TAKE?

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A focused project, identity refresh, site build or campaign, typically runs six to twelve weeks depending on scope. Longer engagements such as performance marketing, lifecycle programmes or ongoing partnerships typically run on a monthly retainer model.

what platforms do you use for web & design? 

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We work across a range of platforms depending on the needs of the project. For websites, we primarily use Webflow and Shopify for ecommerce builds, with occasional use of Umbraco for more complex or enterprise-led requirements.

For design, we use a combination of Adobe Creative Cloud and Figma depending on the workflow, deliverables, and level of collaboration required.

DO YOU PROVIDE BRAND GUIDELINES AND ASSET LIBRARIES?

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Yes. Every brand build ships with a guidelines doc, a working asset library, and a handover session so your team can use the system without us in the room.

CAN YOU WORK ALONGSIDE OUR EXISTING MARKETING TEAM?

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Yes, and most of our work runs this way. We slot into the existing structure as strategic. performance and creative support.

[more frequently asked questions ]

WHAT IS YOUR APPROACH TO PERFORMANCE MARKETING?

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We treat paid media as a system, not a series of campaigns. Every channel is briefed, built, and measured against the same commercial targets, so spend compounds rather than competes.

WHICH PLATFORMS DO YOU cover?

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Meta, Google, TikTok and Pinterest are the core. We also run programmatic, affiliate and retail media where the audience and product fit.

How often do you report on performance campaigns?

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Most clients receive a detailed report every 30 days alongside regular communication and optimisation updates throughout the month. For larger accounts or faster-moving campaigns, we provide more frequent reporting and review sessions.

What budget do we need to get started?

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There’s no universal minimum, but performance marketing works best when there’s enough budget to properly test creative, audiences, and optimisation strategies. We’ll always advise honestly if a budget is too restricted to deliver meaningful learning or scale. We typically work with brands spending between two and forty thousand per month across paid channels. We're equally comfortable scaling a lean start-up budget as we are managing an established infrastructure.

HOW QUICKLY WILL WE SEE RESULTS?

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That depends on the channel, budget, competition, and how established your brand already is. Paid social and search campaigns can begin generating data and early conversions within days, but meaningful optimisation usually takes 6–12 weeks. Strong performance marketing is an ongoing process of testing, learning, and refining over time, not a switch you turn on overnight.

DO YOU HANDLE CREATIVE FOR PAID?

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Yes. We handle both the strategic and creative side of campaigns, including copy, creative direction, asset design, and performance-focused messaging. The best results usually come when creative and media buying are closely aligned.